Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern the provision of accountancy, tax, bookkeeping, payroll, and related services ("Services") by Azaan Accountancy Services ("we", "us", "our") to you ("you", "the Client").

By engaging our Services — whether via WhatsApp, email, our website, or any other channel — you agree to these Terms. These Terms are governed by the laws of England and Wales (or Scotland/Northern Ireland if applicable to your location).

2. Our Services

We provide the following core services, as described in full on our website:

• Self Assessment Tax Returns
• Sole Trader Accounts
• Limited Company Accounts
• Corporation Tax (CT600) Preparation & Filing
• Companies House Filing
• HMRC Submissions
• Bookkeeping (QuickBooks, Xero, Sage)
• Payroll
• VAT Returns

The specific scope of work for your engagement will be confirmed in writing (via WhatsApp, email, or a formal engagement letter) before work begins.

3. Our "Pay After the Work Is Done" Model

Unless otherwise agreed in writing, we do not require payment in advance. Fees become due once the relevant work has been completed to the agreed scope (e.g. a tax return has been filed, a set of accounts has been finalised, or a month's bookkeeping has been completed).

This does not affect your right to query or dispute an invoice through the normal process set out in Section 9 (Complaints).

4. Fees & Payment

• Our fixed fees are set out on our website and confirmed to you in writing before work begins.
• Fees are payable within [insert your standard term, e.g. 14 days] of invoice date, unless otherwise agreed.
• We reserve the right to charge reasonable interest on significantly overdue invoices, in line with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable to business clients.
• If your circumstances are more complex than initially described (e.g. significantly higher transaction volumes than stated), we will discuss and agree any fee adjustment with you in writing before proceeding further.

5. Your Responsibilities as a Client

To enable us to provide our Services effectively, you agree to:

• Provide accurate, complete, and timely information and documentation
• Respond promptly to reasonable requests for information or clarification
• Inform us of any changes to your circumstances that may affect the accuracy of our work (e.g. additional income, new employees, change of business structure)
• Review figures and confirm accuracy before we submit any filing on your behalf
• Meet your own legal obligations to retain original documents and records where required by law

We are not responsible for errors, penalties, or delays arising from incomplete, inaccurate, or late information provided by you.

6. Our Responsibilities

We agree to:

• Carry out agreed work with reasonable skill and care, in line with applicable HMRC and Companies House requirements
• Keep your information confidential, in accordance with our Privacy Policy
• Meet statutory deadlines where we have received the necessary information from you in good time
• Review your work under ICAEW-standard oversight before submission

7. Limitation of Liability

• We will take all reasonable care in providing our Services, but we do not guarantee any specific financial outcome, tax saving, or refund, as these depend on your individual circumstances and current legislation.
• To the fullest extent permitted by law, our liability for any loss arising from our Services is limited to the fees paid by you for the specific service giving rise to the claim, except in cases of fraud, wilful misconduct, or death/personal injury caused by our negligence, where liability cannot be excluded by law.
• We are not liable for penalties, interest, or losses arising from information that was inaccurate, incomplete, or provided late by you.
• Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under UK law, including under the Consumer Rights Act 2015 where you are engaging us as a consumer rather than a business.

Note: This limitation of liability clause should be reviewed by a solicitor before publication, as its enforceability depends on your specific insurance arrangements and business structure.

8. Cancellation & Termination

• You may end our engagement at any time by giving us reasonable written notice.
• We may end an engagement if you fail to provide necessary information over an extended period, fail to pay outstanding fees, or if we believe continuing to act would breach our professional or legal obligations.
• You remain responsible for paying fees for work already completed up to the point of cancellation.
• If you are a consumer (not a business) and entered this engagement remotely (e.g. via WhatsApp/website) without meeting us in person, you may have a right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless you have specifically asked us to begin work within that period, in which case that right may not apply once work has started.

9. Complaints

If you are unhappy with our Services, please contact us directly at info@azaanaccntax.co.uk or via WhatsApp, and we will do our best to resolve the issue promptly.

If applicable, and where our Anti-Money Laundering or professional supervision is provided through ICAEW, you may also be entitled to refer unresolved complaints to the relevant professional body.

10. Data Protection

We process your personal data in accordance with our Privacy Policy, which forms part of these Terms. Please review it at [link to Privacy Policy] for details on how we collect, use, and protect your information.

11. Anti-Money Laundering (AML) Compliance

As a UK accountancy service provider, we are subject to the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. This means we are required to:

• Verify your identity before providing certain services
• Retain records of this verification for the periods set out in our Privacy Policy
• Report suspicious activity to the National Crime Agency where legally required, without notifying you, where the law prevents us from doing so

This is a standard legal obligation for all UK accountancy providers, not a reflection of any suspicion about you specifically.

12. Force Majeure

We are not liable for any delay or failure to perform our obligations caused by circumstances beyond our reasonable control, including but not limited to system outages, HMRC or Companies House system failures, or other events beyond our control.

13. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website, with the "last updated" date shown above. Continued use of our Services after any changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are based in Scotland or Northern Ireland, in which case the relevant local law and courts will apply.

15. Contact Us

• Email: info@azaanaccntax.co.uk
• WhatsApp: 07377 940710

Important note: These Terms & Conditions are a working draft covering the key areas expected of a UK accountancy practice. Given they govern liability, payment disputes, and regulatory obligations, we strongly recommend having them reviewed by a solicitor or your ICAEW compliance advisor before publishing them live on your website — particularly Sections 7 (Limitation of Liability) and 11 (AML Compliance), which should be tailored to your specific insurance policy and supervisory arrangements.